All services provided by Graphicom Digital are subject to Terms and Conditions of use. By viewing or using this website, yourself and the entity you represent (collectively hereinafter referred to as “you”) agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site.

CHANGE OF TERMS

Graphicom Digital reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately as they become available on the graphicomdigital.com. Graphicom Digital does not assume the obligation to notify you of any changes to the Terms and Conditions. You are responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes your consent to these changes.

INDEMNITY

You agree to indemnify and hold Graphicom Digital, its parent and affiliate companies, and their respective officers, harmless from any and all claims, including reasonable attorneys’ fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of this site.

COPYRIGHT

Graphicom Digital and all of its content are protected by copyright laws of the United States and international treaty provisions. © 2006 Graphicom Digital. All rights reserved. This website, its trademark and associated logos, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of Graphicom Digital.

Copyright laws also pertain to the content you submit to Graphicom Digital. Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited. Graphicom Digital will not assume the responsibility of checking the content of its client’s submitted materials for copyright violations. Therefore, Graphicom Digital will not be held accountable for any illegal use of copyrighted material by its clients.

CUSTOMER CONTENT

You, as the buyer, understand and agree that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the sender of that content/information and not Graphicom Digital. Furthermore, you are responsible for all information and content that you acquire and/or use from the graphicomdigital.com service.

In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from Graphicom Digital: You will not upload, post or send any content through the Graphicom Digital service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated a law/s of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of Graphicom Digital or any other party.

Let it also be known that Graphicom Digital does not control, nor certify the legitimacy, accuracy and/or quality of any information or content posted by our customers.
Graphicom Digital will not be held liable under any conditions or circumstances for any information, content or material that you may find indecent or offensive.

Graphicom Digital provides services and products only for your personal use and you agree to refrain from using such services and products, as well as messages or correspondences for any unauthorized purposes including but not limited to promotional materials, advertising, spam, or any other form of solicitation.

You must have a registered account and protection of passwords and controlling account access is your responsibility. Graphicom Digital will not be held responsible for any password or access problems. Furthermore, all orders, actions, etc., placed through your registered account are your responsibility and not the responsibility of Graphicom Digital.

Graphicom Digital reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. In addition, you agree that content and or information obtained by Graphicom Digital may be kept and disclosed if Graphicom Digital is required to do so by law, or if Graphicom Digital believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or Graphicom Digital in any way.

SUBMISSION OF ARTWORK OR GRAPHICS

Images, designs and artwork must be submitted in CMYK format. graphicomdigital.com cannot be held responsible for any color shift that may occur in conversions to CMYK. Images, designs and artwork must be submitted with a minimum of 300 DPI and CMYK color mode. Customer provided artwork may vary in quality, therefore, Graphicom Digital cannot be held responsible for pixilated, blurry or distorted images.

COLOR PROOFING & MATCHING

Graphicom Digital cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density.

Graphicom Digital will make every effort to match the gradient density of each color, however, we cannot be held responsible for the final appearance of a color. The appearance of printed colors may be affected by UV coating, therefore, Graphicom Digital cannot be held responsible for final color appearance of UV-coated product/s.

ORDER PROOFS

It is the client’s responsibility to review the final proof and layout of all orders prior to actual printing. Once the final proof has been confirmed by the client, no further changes can be made to that order. Please review the final proof carefully prior to completing your order. Graphicom Digital will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. Graphicom Digital will not be held responsible for errors in finished product sizes, wrong cuts, or missing or incorrect folds.

ORDER CANCELLATION

Prior to order approval, Graphicom Digital allows customers to cancel orders. Cancellation requests may be submitted by email, and we will inform you of any charges depending on the stage of the order.

Effective January 1, 2006, our cancellation policy and fees will change. Cancellation fees will be calculated based on the age of the order. Age will be calculated in calendar days from the date the order was placed.

Beginning January 1, 2006, orders left on hold over 90 days will automatically be cancelled.

The cost of labor hours (proof, graphics design, etc.), and administrative fees (credit cards fees, etc.) will be subtracted from the total refund. There will be NO REFUNDS issued for Logo and Graphic design services once AN ORDER HAS BEEN PLACED SUCESSFULLY.  NO CANCELLATIONS ON ORDERS PLACED WITH A NO-PROOF OPTION.  NO CANCELLATIONS ON ORDERS PAID FOR BY TELECHECK.

RETURNS AND REFUNDS

Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to Graphicom Digital, we will re-print the order at our cost. Any defect/s discovered in your shipment must be reported to Graphicom Digital within 10 days of your order’s receipt. To qualify for a free replacement order, you must return your entire product (at your own expense) within 15 days from the time THE product was delivered. All Charges related to expedited orders (rush printing or shipping) are NON REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT.  THERE WILL BE A 10% CHARGE TO ALL CHANGES TO AN ORDER RESULTING IN A CREDIT.

SHIPPING AND DELIVERY OF PRODUCTS

Graphicom Digital will always strive to avoid any delays in production or shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. Graphicom Digital will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstances beyond our control. Graphicom Digital will strive to ensure that all delivery schedules are met in a timely manner.

However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. Rush charges/fees will be refunded or waived by Graphicom Digital, where applicable, for a delay caused by technical difficulty. However, order cancellations will not be allowed due to technical difficulty.

SHIPPING ERRORS & LOST PACKAGES

In order to file a lost or damaged claim the following must apply:

(1) shipment must exceed $50.00; (2) claims can only be placed within 30 days from package shipment. Graphicom Digital cannot be held responsible for shipping errors, delays or lost or damaged products due to 3rd party errors.
In the case that a customer supplies the wrong address causing a package not to be delivered on time, Graphicom Digital will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.

LIMITATIONS & LIABILITY:

  YOUR LIABILITY IS LIMITED TO YOUR SELLING PRICE OF THE ITEM AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR DAMAGES FOR PROFIT LOST.  WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY (a lien) AS SECURITY FOR UNPAID BILLS. 

Graphicom Digital reserves the right to refuse service to any party for any reason it deems fit.

PLEASE NOTE:  ANY SUPPLIED MEDIA WILL NOT BE RETURNED.  PLEASE DO NOT SEND ANY ORIGINAL MEDIA.

RETURNED CHECKS:

  A $25.00 RETURNED CHECK FEE WILL BE ASSESSED ON ANY FAILED TELECHECK TRANSACTIONS.